KHATRI, M. R. Integration of Natural Language Processing, Self-Service Platforms, Predictive Maintenance, and Prescriptive Analytics for Cost Reduction, Personalization, and Real-Time Insights Customer Service and Operational Efficiency. International Journal of Information and Cybersecurity, [S. l.], v. 7, n. 9, p. 1–30, 2023. Disponível em: https://publications.dlpress.org/index.php/ijic/article/view/36. Acesso em: 26 dec. 2024.